Under-investment in frontline management training is commonplace, because the cost of delivery has traditionally been so high on a per capita basis. But innovative approaches to design for frontline training are changing the equation. It’s become twice as affordable and more effective at the same time.
As a senior HR leader, you would have read the studies and understand the importance of frontline leadership development. But making a strong business case for comprehensive leadership development for all of the frontline managers in your organisation has been very tough.
Typically, this is because of two main reasons:
Combined, these challenges mean that in the past, medium-sized organisations would have needed to invest between $1 and $1.5 million in the programs, and find a way to train all their frontline leaders – i.e., take them off the frontline and into workshops – in a 12 or 18 month period of time. This has proved impossible to justify or afford.
But making sure your frontline managers are competent, engaged and energised is critically important to most organisations.
So what can you do?
More recently, business leaders understand two things:
Take one example (and there are many), called FASTLEAD. This program has re-invented frontline management courses so it is an episodic, customised experience for the frontline leaders, delivered at $2,500 per person rather than $5000, and delivered as a progressive journey, over six months rather than an intensive couple of days. It is based on small group coaching rather than generic workshops, and this is proving to be much more effective than traditional workshops. The program is getting rave reviews from participants and managers alike, because it is a small investment that is proving to have a high and lasting impact.
For more information about what makes FASTLEAD different, click here.
To download our latest compiled research among frontline leaders, click here.